Resume
Work
Experience
2021 -2023
Customer Relationship Manager
As a customer relationship manager, I have been fortunate enough to serve in various roles that have given me a wealth of experience to draw from. Whether leading a team, working as a member of one, or handling sales, I have always been committed to delivering results that exceed expectations. My experience has taught me that effective communication skills, both written and verbal, are essential in delivering quality customer service. Moreover, my HR background has allowed me to develop skills that enable me to create policies, work within budgets, and improve processes.
2019-2021
Customer Relationship Executive
I take pride in my experience as a Customer Relationship Executive. Throughout my career, I have honed my skills in handling customer queries and providing timely solutions. In addition to working with supervisors and delivery agents, I have also managed a team of 150 people, providing them with guidance and mentorship to excel in their roles. I am always willing to help management in any way possible, and act as an intermediary between upper management and employees.
2019-2019
Community Manager
As a Community Manager, I have been responsible for several key areas that ensure our community runs smoothly. I've manned the front desk, greeted clients, answered their questions, and made sure their needs are met. I take pride in my work, and as such, have built up a reputation as a diligent and reliable Community Manager. Handling office space sales, follow-up on leads, and managing social media accounts is second nature to me. I approach each task with the same level of attention and care, ensuring that every client receives the same high level of service.
2021 -2022
Human Resource Manager (Freelancer)
As a seasoned Human Resource freelancer, I have had the opportunity to work with a wide range of clients, hiring web developers, front-end and back-end developers, web designers, and digital marketing executives. My experience working with various industries has allowed me to develop a comprehensive understanding of what businesses need to succeed. From identifying the right talent to cultivating a positive work environment, my skills and expertise can help businesses achieve their goals.
Education
2023-2024
Lambton College| Post Graduation Diploma
As a student currently enrolled in Lambton College's post-graduation diploma program in Marketing Management Digital Media, I am gaining a comprehensive understanding of digital marketing tactics, platforms, and types. The curriculum is designed to create thought leaders who are well-versed in both traditional and digital marketing strategies. The program provides students with hands-on experience designing, launching, and tracking campaigns on various digital platforms and strengthens their ability to identify and analyze data to optimize campaigns.
2017-2019
Chandigarh University | Master's Degree
As a student at Chandigarh University, I’m proud to say that our MBA program offers marketing and information technology specializations. Our program is designed to deliver the perfect blend of traditional marketing and modern marketing concepts along with e-commerce applications. We provide a comprehensive curriculum on the role of information technology in marketing to develop critical thinking skills that will set you apart in the industry. Our faculty provides various opportunities for hands-on training that give students a chance to learn and grow outside of the classroom.
2013-2017
Punjab Technical University| Bachelor's Degree
As a graduate of Punjab Technical University with a degree in Computer Science Engineering, I bring a wealth of knowledge and experience to the table. I have a understanding of programming languages such as C++, Java, JavaScript, SQL, PHP, and XML. I've also developed skills in Computer-Aided Design (CAD) using AutoCAD.
Skills
& Expertise
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